Acme Clinic - Knowledge Base
Basic Information
Q: What are your hours of operation? A: Our office is open Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. We are closed on Sundays and major holidays.
Q: Where are you located? A: Our main office is located at 123 Wellness Drive, Suite 200, Boston, MA 02108. We have parking available in the building garage, and we're accessible by public transit (Red Line - Park Street Station).
Q: Do you have multiple locations? A: Yes, we have three locations:
Downtown Boston (Main Office): 123 Wellness Drive
Cambridge: 456 Health Street
Brookline: 789 Care Avenue
Services
Q: What services do you offer? A: We provide:
Individual therapy
Group therapy
Couples counseling
Medication management
Teletherapy sessions
Psychological testing
Substance use counseling
Q: Do you offer telehealth services? A: Yes, we offer secure video sessions for most of our services. Telehealth is available for both therapy and medication management appointments.
Appointments & Scheduling
Q: How do I reschedule my appointment? A: You can reschedule up to 24 hours before your appointment without any charge. Please call during business hours to reschedule.
Q: What is your cancellation policy? A: We require 24 hours notice for cancellations. Late cancellations or no-shows may incur a $75 fee.
Q: How long are the sessions? A: Individual therapy sessions are 50 minutes. Initial consultations are 60 minutes. Group sessions are 90 minutes.
Insurance & Payment
Q: What insurance plans do you accept?
A: We accept:
Blue Cross Blue Shield
Aetna
United Healthcare
Harvard Pilgrim
Medicare
Tufts Health Plan
Q: What are your self-pay rates? A: Our self-pay rates are:
Individual therapy: $150/session
Initial consultation: $175
Group therapy: $60/session
Psychological testing: Varies by test
Q: Do you offer sliding scale fees? A: Yes, we offer sliding scale fees based on income and financial need. Please discuss this with our billing department.
Clinical Policies
Q: How do I request a prescription refill? A: Please contact us 5-7 days before you need a refill. You can request refills through the patient portal or by calling during business hours.
Q: How do I access my medical records? A: You can access your records through our patient portal. For full medical records requests, please submit a written request form available on our website.
Q: What is your crisis policy? A: For immediate emergencies, please call 911 or go to your nearest emergency room. Our after-hours crisis line is available at (555) 123-4567.
Portal & Communication
Q: How do I access the patient portal? A: Visit www.sunshinehealth.com/portal and use your email address to log in. First-time users should click "Activate Account."
Q: How do I message my provider? A: You can message your provider through the patient portal. Messages are typically responded to within 1-2 business days.
Documentation
Q: How do I get a letter for work/school? A: Please request letters through the patient portal or during your session. We require 5 business days to complete documentation requests.
Q: Can I get a copy of my diagnosis or treatment plan? A: Yes, you can request these documents through the patient portal or by calling our office. Processing may take 3-5 business days.
Acme Clinic - Knowledge Base
Basic Information
Q: What are your hours of operation? A: Our office is open Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. We are closed on Sundays and major holidays.
Q: Where are you located? A: Our main office is located at 123 Wellness Drive, Suite 200, Boston, MA 02108. We have parking available in the building garage, and we're accessible by public transit (Red Line - Park Street Station).
Q: Do you have multiple locations? A: Yes, we have three locations:
Downtown Boston (Main Office): 123 Wellness Drive
Cambridge: 456 Health Street
Brookline: 789 Care Avenue
Services
Q: What services do you offer? A: We provide:
Individual therapy
Group therapy
Couples counseling
Medication management
Teletherapy sessions
Psychological testing
Substance use counseling
Q: Do you offer telehealth services? A: Yes, we offer secure video sessions for most of our services. Telehealth is available for both therapy and medication management appointments.
Appointments & Scheduling
Q: How do I reschedule my appointment? A: You can reschedule up to 24 hours before your appointment without any charge. Please call during business hours to reschedule.
Q: What is your cancellation policy? A: We require 24 hours notice for cancellations. Late cancellations or no-shows may incur a $75 fee.
Q: How long are the sessions? A: Individual therapy sessions are 50 minutes. Initial consultations are 60 minutes. Group sessions are 90 minutes.
Insurance & Payment
Q: What insurance plans do you accept?
A: We accept:
Blue Cross Blue Shield
Aetna
United Healthcare
Harvard Pilgrim
Medicare
Tufts Health Plan
Q: What are your self-pay rates? A: Our self-pay rates are:
Individual therapy: $150/session
Initial consultation: $175
Group therapy: $60/session
Psychological testing: Varies by test
Q: Do you offer sliding scale fees? A: Yes, we offer sliding scale fees based on income and financial need. Please discuss this with our billing department.
Clinical Policies
Q: How do I request a prescription refill? A: Please contact us 5-7 days before you need a refill. You can request refills through the patient portal or by calling during business hours.
Q: How do I access my medical records? A: You can access your records through our patient portal. For full medical records requests, please submit a written request form available on our website.
Q: What is your crisis policy? A: For immediate emergencies, please call 911 or go to your nearest emergency room. Our after-hours crisis line is available at (555) 123-4567.
Portal & Communication
Q: How do I access the patient portal? A: Visit www.sunshinehealth.com/portal and use your email address to log in. First-time users should click "Activate Account."
Q: How do I message my provider? A: You can message your provider through the patient portal. Messages are typically responded to within 1-2 business days.
Documentation
Q: How do I get a letter for work/school? A: Please request letters through the patient portal or during your session. We require 5 business days to complete documentation requests.
Q: Can I get a copy of my diagnosis or treatment plan? A: Yes, you can request these documents through the patient portal or by calling our office. Processing may take 3-5 business days.
Acme Clinic - Knowledge Base
Basic Information
Q: What are your hours of operation? A: Our office is open Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. We are closed on Sundays and major holidays.
Q: Where are you located? A: Our main office is located at 123 Wellness Drive, Suite 200, Boston, MA 02108. We have parking available in the building garage, and we're accessible by public transit (Red Line - Park Street Station).
Q: Do you have multiple locations? A: Yes, we have three locations:
Downtown Boston (Main Office): 123 Wellness Drive
Cambridge: 456 Health Street
Brookline: 789 Care Avenue
Services
Q: What services do you offer? A: We provide:
Individual therapy
Group therapy
Couples counseling
Medication management
Teletherapy sessions
Psychological testing
Substance use counseling
Q: Do you offer telehealth services? A: Yes, we offer secure video sessions for most of our services. Telehealth is available for both therapy and medication management appointments.
Appointments & Scheduling
Q: How do I reschedule my appointment? A: You can reschedule up to 24 hours before your appointment without any charge. Please call during business hours to reschedule.
Q: What is your cancellation policy? A: We require 24 hours notice for cancellations. Late cancellations or no-shows may incur a $75 fee.
Q: How long are the sessions? A: Individual therapy sessions are 50 minutes. Initial consultations are 60 minutes. Group sessions are 90 minutes.
Insurance & Payment
Q: What insurance plans do you accept?
A: We accept:
Blue Cross Blue Shield
Aetna
United Healthcare
Harvard Pilgrim
Medicare
Tufts Health Plan
Q: What are your self-pay rates? A: Our self-pay rates are:
Individual therapy: $150/session
Initial consultation: $175
Group therapy: $60/session
Psychological testing: Varies by test
Q: Do you offer sliding scale fees? A: Yes, we offer sliding scale fees based on income and financial need. Please discuss this with our billing department.
Clinical Policies
Q: How do I request a prescription refill? A: Please contact us 5-7 days before you need a refill. You can request refills through the patient portal or by calling during business hours.
Q: How do I access my medical records? A: You can access your records through our patient portal. For full medical records requests, please submit a written request form available on our website.
Q: What is your crisis policy? A: For immediate emergencies, please call 911 or go to your nearest emergency room. Our after-hours crisis line is available at (555) 123-4567.
Portal & Communication
Q: How do I access the patient portal? A: Visit www.sunshinehealth.com/portal and use your email address to log in. First-time users should click "Activate Account."
Q: How do I message my provider? A: You can message your provider through the patient portal. Messages are typically responded to within 1-2 business days.
Documentation
Q: How do I get a letter for work/school? A: Please request letters through the patient portal or during your session. We require 5 business days to complete documentation requests.
Q: Can I get a copy of my diagnosis or treatment plan? A: Yes, you can request these documents through the patient portal or by calling our office. Processing may take 3-5 business days.
Acme Clinic - Knowledge Base
Basic Information
Q: What are your hours of operation? A: Our office is open Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. We are closed on Sundays and major holidays.
Q: Where are you located? A: Our main office is located at 123 Wellness Drive, Suite 200, Boston, MA 02108. We have parking available in the building garage, and we're accessible by public transit (Red Line - Park Street Station).
Q: Do you have multiple locations? A: Yes, we have three locations:
Downtown Boston (Main Office): 123 Wellness Drive
Cambridge: 456 Health Street
Brookline: 789 Care Avenue
Services
Q: What services do you offer? A: We provide:
Individual therapy
Group therapy
Couples counseling
Medication management
Teletherapy sessions
Psychological testing
Substance use counseling
Q: Do you offer telehealth services? A: Yes, we offer secure video sessions for most of our services. Telehealth is available for both therapy and medication management appointments.
Appointments & Scheduling
Q: How do I reschedule my appointment? A: You can reschedule up to 24 hours before your appointment without any charge. Please call during business hours to reschedule.
Q: What is your cancellation policy? A: We require 24 hours notice for cancellations. Late cancellations or no-shows may incur a $75 fee.
Q: How long are the sessions? A: Individual therapy sessions are 50 minutes. Initial consultations are 60 minutes. Group sessions are 90 minutes.
Insurance & Payment
Q: What insurance plans do you accept?
A: We accept:
Blue Cross Blue Shield
Aetna
United Healthcare
Harvard Pilgrim
Medicare
Tufts Health Plan
Q: What are your self-pay rates? A: Our self-pay rates are:
Individual therapy: $150/session
Initial consultation: $175
Group therapy: $60/session
Psychological testing: Varies by test
Q: Do you offer sliding scale fees? A: Yes, we offer sliding scale fees based on income and financial need. Please discuss this with our billing department.
Clinical Policies
Q: How do I request a prescription refill? A: Please contact us 5-7 days before you need a refill. You can request refills through the patient portal or by calling during business hours.
Q: How do I access my medical records? A: You can access your records through our patient portal. For full medical records requests, please submit a written request form available on our website.
Q: What is your crisis policy? A: For immediate emergencies, please call 911 or go to your nearest emergency room. Our after-hours crisis line is available at (555) 123-4567.
Portal & Communication
Q: How do I access the patient portal? A: Visit www.sunshinehealth.com/portal and use your email address to log in. First-time users should click "Activate Account."
Q: How do I message my provider? A: You can message your provider through the patient portal. Messages are typically responded to within 1-2 business days.
Documentation
Q: How do I get a letter for work/school? A: Please request letters through the patient portal or during your session. We require 5 business days to complete documentation requests.
Q: Can I get a copy of my diagnosis or treatment plan? A: Yes, you can request these documents through the patient portal or by calling our office. Processing may take 3-5 business days.