Basic Information

Q: What are your hours of operation? A: Our office is open Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. We are closed on Sundays and major holidays.

Q: Where are you located? A: Our main office is located at 123 Wellness Drive, Suite 200, Boston, MA 02108. We have parking available in the building garage, and we're accessible by public transit (Red Line - Park Street Station).

Q: Do you have multiple locations? A: Yes, we have three locations:

• Downtown Boston (Main Office): 123 Wellness Drive

• Cambridge: 456 Health Street

• Brookline: 789 Care Avenue

  
  

Services

Q: What services do you offer? A: We provide:

• Individual therapy

• Group therapy

• Couples counseling

• Medication management

• Teletherapy sessions

• Psychological testing

• Substance use counseling

Q: Do you offer telehealth services? A: Yes, we offer secure video sessions for most of our services. Telehealth is available for both therapy and medication management appointments.

Appointments & Scheduling

Q: How do I reschedule my appointment? A: You can reschedule up to 24 hours before your appointment without any charge. Please call during business hours to reschedule.

Q: What is your cancellation policy? A: We require 24 hours notice for cancellations. Late cancellations or no-shows may incur a $75 fee.

Q: How long are the sessions? A: Individual therapy sessions are 50 minutes. Initial consultations are 60 minutes. Group sessions are 90 minutes.

Insurance & Payment

Q: What insurance plans do you accept?

A: We accept:

• Blue Cross Blue Shield

• Aetna

• United Healthcare

• Harvard Pilgrim

• Medicare

• Tufts Health Plan

  
  

Q: What are your self-pay rates? A: Our self-pay rates are:

• Individual therapy: $150/session

• Initial consultation: $175

• Group therapy: $60/session

• Psychological testing: Varies by test

  
  

Q: Do you offer sliding scale fees? A: Yes, we offer sliding scale fees based on income and financial need. Please discuss this with our billing department.

Clinical Policies

Q: How do I request a prescription refill? A: Please contact us 5-7 days before you need a refill. You can request refills through the patient portal or by calling during business hours.

Q: How do I access my medical records? A: You can access your records through our patient portal. For full medical records requests, please submit a written request form available on our website.

Q: What is your crisis policy? A: For immediate emergencies, please call 911 or go to your nearest emergency room. Our after-hours crisis line is available at (555) 123-4567.

Portal & Communication

Q: How do I access the patient portal? A: Visit www.sunshinehealth.com/portal and use your email address to log in. First-time users should click "Activate Account."

Q: How do I message my provider? A: You can message your provider through the patient portal. Messages are typically responded to within 1-2 business days.

Documentation

Q: How do I get a letter for work/school? A: Please request letters through the patient portal or during your session. We require 5 business days to complete documentation requests.

Q: Can I get a copy of my diagnosis or treatment plan? A: Yes, you can request these documents through the patient portal or by calling our office. Processing may take 3-5 business days.