At Nudge, we are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, store, and share the data provided by therapists and mental health professionals who use our platform. By using our services, you agree to the practices described in this policy.

1. Information We Collect

   • Contact Information: Name, email address, phone number, and address.

   • Account Information: Username and registration details.

   • Profile Information: Profile picture, gender, links to promotional content, user-entered content regarding mental well-being challenges, and personal description.

   • Communication Information: Messages and customer support requests sent through our platform.

   • Usage Data: IP address, browser type, device information, and interactions with our platform.

   • Mobile Contact Information: mobile phone number collected when you opt in to receive SMS updates.

2. How We Use Your Information

   • To provide and improve our services, including transcription and note-generation for therapy sessions.

   • To communicate with you about your account, product updates, and customer support.

   • To analyze user behavior and interactions with our platform to enhance user experience.

   • To comply with legal obligations and protect our rights and the rights of our users.

   • To deliver SMS communications you have opted into and to manage opt‑out requests.

3. Data Sharing and Disclosure

   • We may share your information with trusted third-party service providers who assist us in delivering our services, such as hosting providers and analytics platforms.

   • We will not sell or rent your personal information to third parties for marketing purposes.

   • We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users.

4. SMS Communications

   • If you provide us with your mobile number and expressly opt in (e.g., by checking the SMS‑consent box on our Facebook Lead Ad form), we may send you text messages about product updates, promotional offers, and relevant news.

     • Frequency: 2‑4 messages per month (message frequency may vary).

       Opt‑out: Reply STOP to end, HELP for help.

       Charges: Message and data rates may apply, depending on your carrier.

       Data use: We use your mobile number solely to deliver these messages and do not share it with third parties for their own marketing.

       Carriers: Wireless carriers are not liable for delayed or undelivered messages.

   
   

5. Data Security

   • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

   • All data is encrypted in transit and at rest, and access is limited to authorized personnel only.

   • However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

   • You have the right to access, update, and correct your personal information.

   • You may also request the deletion of your personal data, subject to legal requirements and our legitimate business interests.

   • You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.

7. Compliance with Privacy Laws

   • We adhere to the privacy laws and regulations applicable in the jurisdictions where we operate, including HIPAA and PHIA. 

   • We implement appropriate safeguards for cross-border data transfers to ensure the protection of personal information.

8. Changes to This Privacy Policy

   • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

   • We will notify you of any significant changes and obtain your consent when necessary.

9. Contact Us

   • If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at anav@getnudgeai.com
     
     

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

Effective Date: 12th April, 2024. 

TERMS OF SERVICE

Terms of Service for Nudge

Welcome to Nudge, a service that provides an AI-powered platform to assist mental health professionals in transcribing and generating notes for their therapy sessions. By using our website, application, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service (the "Terms").

1. Acceptance of Terms: By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, please refrain from using our Services.

2. User Accounts: To access our Services, you must create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to update your information as necessary.

3. Use of Services: Our Services are intended for use by licensed mental health professionals. By using our Services, you represent and warrant that you are appropriately licensed to provide mental health services in accordance with applicable laws and regulations. You agree to use our Services only for lawful purposes and in compliance with these Terms. You shall not use our Services to pursue any illegal activities or to infringe upon the intellectual property rights of others. By providing your mobile number and opting in, you consent to receive SMS messages from Nudge. Message frequency varies and message/data rates may apply.

4. Intellectual Property: All content and materials available through our Services, including but not limited to text, graphics, logos, and software, are the property of Nudge and are protected by intellectual property laws. You may not copy, modify, distribute, transmit, display, reproduce, publish, license, or create derivative works from our content without our prior written consent.

5. User-Generated Content: Our Services allow you to upload, store, and transmit content, such as audio and video recordings of therapy sessions. You retain ownership of any content you submit through our Services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, modify, and display the content for the purpose of providing and improving our Services.

6. Privacy and Data Protection: We are committed to protecting the privacy and security of your personal information and the personal health information (PHI) of your clients. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

7. Disclaimer of Warranties: Our Services are provided on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, express or implied, regarding the availability, reliability, or accuracy of our Services. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability: To the maximum extent permitted by law, Nudge shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services. Our liability for any direct damages shall be limited to the fees paid by you for the use of our Services during the preceding twelve (12) months.

9. Indemnification: You agree to indemnify, defend, and hold harmless Nudge, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our Services or your violation of these Terms.

10. Termination: We reserve the right to suspend or terminate your access to our Services at any time, without notice, for any reason, including if we reasonably believe that you have violated these Terms. Upon termination, your right to use our Services will immediately cease.

11. Modifications to Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our Services after the posting of the revised Terms constitutes your acceptance of the changes.

12. Contact Us: If you have any questions or concerns about these Terms or our Services, please contact us at anav@getnudgeai.com

    
    

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.